Terms of Use

Funding Change Operational & Regulatory Terms of Use

IMPORTANT: ACCESS TO OR USE OF THE SITE OR SERVICES IS SUBJECT TO THESE LEGALLY BINDING TERMS. BY ACCESSING THE SITE, CREATING AN ACCOUNT, PURCHASING A TICKET, REGISTERING OR OPERATING A RAFFLE, OR OTHERWISE USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SITE OR SERVICES.

1. Scope, Acceptance and Relationship Between Documents

These Terms of Use govern access to and use of the Funding Change website, platform, products and services. 7174366 Manitoba Ltd., operating as Funding Change ("Funding Change"), owns and operates the Site and Services.

For Raffle Organizers, these Terms operate together with the applicable Funding Change Master Services Agreement (the "MSA"), Commercial Schedule and any Appendix or other document expressly incorporated by reference. For Raffle Entrants and other Site users, these Terms govern their use of the Site and participation in Raffles, together with the applicable raffle rules and regulatory requirements.

Order of Precedence. In the event of a conflict, the following order applies: (a) applicable legislation, licence conditions, technical standards and binding directions of the applicable provincial gaming regulator; (b) the MSA; (c) the applicable Commercial Schedule for Partner-specific commercial terms; (d) any applicable Appendix; and (e) these Terms of Use. These Terms govern operational, technical, platform and regulatory matters unless another document expressly states that it overrides a specific provision.

Funding Change may update these Terms from time to time to reflect legal, regulatory, security, technical or operational changes. Material changes will be communicated by posting on the Site or by another reasonable method. Changes will not retroactively alter signed commercial terms in an MSA or Commercial Schedule unless agreed in writing or required by law or a regulator.

2. Definitions

"Commercial Schedule" means the Partner-specific schedule setting out selected Services, processing arrangements, fees and special terms.
"Fees" means the amounts payable to Funding Change as set out in the applicable Commercial Schedule or other written agreement.
"Licence" means the raffle licence issued by the applicable Provincial Regulator.
"Partner" or "Raffle Organizer" means the charitable, religious or other eligible organization that registers, promotes or conducts a fundraiser using the Services.
"Platform" means the Funding Change website, software, applications, tools, integrations, APIs, databases, reporting functions and related technology.
"Provincial Regulator" means the applicable provincial gaming regulator or other authority having jurisdiction over a Raffle.
"Provincial Regulator Rules" means all applicable legislation, regulations, licence terms, raffle terms and conditions, technical standards, policies, directives and requirements imposed by the Provincial Regulator.
"Raffle" means a charitable gaming or fundraising raffle, draw, auction or other approved gaming initiative conducted using the Services.
"Raffle Entrant" means a person who purchases or attempts to purchase a Ticket.
"Rules" means the rules of play and other raffle-specific terms established by the Raffle Organizer and approved or required by the Provincial Regulator.
"Services" means the products and services made available by Funding Change through or in connection with the Platform.
"Site" means Funding Change's website and any associated hosted raffle pages.
"Ticket" means an electronic or other approved entry issued for a Raffle.
"Ticket Sale End Date" means the date and time after which Ticket sales close.
"Winner" means the person associated with the valid Ticket selected in accordance with the applicable Rules.

PART I - RAFFLE ORGANIZERS

3. Services Provided to Raffle Organizers

The Platform connects Raffle Organizers with Raffle Entrants and supports the promotion, administration and operation of Raffles. The Services may include:

Ticket creation and electronic delivery
Ticket payment facilitation and payment processor integration
Payment of merchant service fees where Funding Change processing is selected
Transfer of Raffle funds by cheque, EFT or another agreed method
Raffle financial, performance and sales reports
Raffle page and social media sharing tools
Draw and winner-selection services
Redraw services
Regulatory, operational and customer support
Additional tools, integrations or services introduced from time to time

Funding Change shall provide the Services selected in the applicable Commercial Schedule. Funding Change may update, enhance, replace, maintain or modify the Platform to improve functionality, security, reliability, compliance or operational efficiency, provided that it does not materially reduce the core functionality of the Services purchased by the Partner.

Funding Change may perform scheduled or emergency maintenance that temporarily affects availability. Funding Change will use commercially reasonable efforts to maintain availability but does not guarantee uninterrupted or error-free operation.

4. Fees, Remittances and Payment Processing

Fees and payment processing arrangements are set out in the applicable Commercial Schedule. Applicable taxes will be charged where required by law.

Where Funding Change collects Ticket purchase payments on behalf of a Raffle Organizer, Funding Change may deduct applicable Fees, merchant costs, refunds, chargebacks and other authorized amounts before remitting the balance. Remittance timing, method and reconciliation procedures will be as stated in the Commercial Schedule, on the Platform or in another written payment schedule agreed by the Parties.

Unless otherwise agreed, remittances may be made weekly after Ticket sales begin, subject to reconciliation timing, processor settlement periods, reserves, banking delays, chargebacks, refunds, compliance reviews and other reasonable operational requirements.

Alternative payment arrangements, including invoicing of Fees following the completion of a Raffle or at other agreed milestones, may be specified in the applicable Commercial Schedule and shall prevail over the standard remittance procedures described in these Terms.

The Raffle Organizer remains solely responsible for awarding and paying all prizes and for maintaining sufficient funds to do so within the period required by the Licence and Provincial Regulator Rules. Funding Change is not responsible for delays caused by banks, payment processors or information supplied by the Raffle Organizer.

Currency. Unless stated otherwise, all amounts are in Canadian dollars.

Chargebacks and Disputes. The Raffle Organizer is responsible for all chargebacks, reversals, disputed transactions, processor penalties and related fees arising from Ticket purchases for its Raffle, except to the extent directly caused by Funding Change's proven fraud or wilful misconduct. The Raffle Organizer shall indemnify and hold harmless Funding Change and its officers, directors, affiliates, employees, representatives, agents, licensors, successors and assigns from such amounts and reasonable related costs. Funding Change may deduct or set off such amounts from remittances or invoice the Raffle Organizer.

Taxes. The Raffle Organizer is responsible for determining, collecting, reporting and remitting taxes for which it is legally responsible. Funding Change remains responsible for taxes imposed on Funding Change's own income or services.

5. Cancellation, Invalid Tickets and Refunds

Funding Change Unable to Complete a Raffle. If Funding Change is technically or operationally unable to complete a Raffle and cancels or refuses the affected Services for that reason, Funding Change will refund the applicable Funding Change platform fees paid for the affected Raffle and, where required, facilitate or direct the applicable payment processor to issue refunds to Raffle Entrants as soon as commercially reasonable and in accordance with Provincial Regulator Rules.

Partial Technical or Functional Issue. If a technical or functional issue affects some, but not all, Tickets, Funding Change may, where permitted by the Licence and Provincial Regulator Rules: (a) proceed using all remaining valid Tickets; (b) void affected Tickets and facilitate applicable refunds; or (c) implement another solution agreed with the Raffle Organizer and accepted by the Provincial Regulator where required. Any adjustment to Funding Change's Fees will be agreed in writing, acting reasonably and in good faith.

Cancellation by the Raffle Organizer or Other Circumstances. If a Raffle is cancelled for any other reason before Ticket sales commence, the Raffle Organizer shall pay a $500 administrative fee, or the cancellation fee stated in the applicable Commercial Schedule, plus all non-refundable third-party costs and any other Fees already earned or incurred. Funding Change will facilitate or direct required Ticket refunds in accordance with Provincial Regulator Rules and payment processor capabilities.

After Ticket Sales Commence. Once Ticket sales have commenced, the Raffle may not be cancelled or materially modified except as required by law, the Licence or a direction of the Provincial Regulator. Funding Change's platform Fees are then deemed earned and are non-refundable, unless the cancellation results solely from Funding Change being technically or operationally unable to complete the Raffle.

Funding Change is not responsible for a third-party payment processor's failure or delay in issuing a refund. Refund timing is subject to applicable law, Provincial Regulator Rules, processor procedures and banking systems.

Following the Ticket Sale End Date, no Ticket may be added to the Raffle and no Ticket may be cancelled or re-entered except as expressly permitted by the Licence, applicable Rules or Provincial Regulator. The Raffle Organizer may not sell replacement Tickets for cancelled Tickets unless authorized.

6. Raffle Registration and Organizer Responsibilities

To register and operate a Raffle, the Raffle Organizer must provide complete and accurate information, including:

Legal name, address and contact information
Draw location, date and time
Prize description and value
Ticket quantity, pricing and sales limits
Maximum permitted revenue, where applicable
Ticket Sale End Date
Licence number and a copy of the Licence where requested
Applicable Rules
Authorized contact persons
Any additional information required by Funding Change or the Provincial Regulator

The Raffle Organizer represents and warrants that it is legally entitled to operate each Raffle, that all information supplied is true, current and complete, and that the Raffle and Rules comply with the Licence and Provincial Regulator Rules.

The Raffle Organizer is responsible for the accuracy of its cause, prize, Rules, marketing claims and other content and for obtaining all required approvals, consents, licences and permissions.

7. Draws, Winners and Redraws

Funding Change may validate issued Tickets and, once authorized, conduct the draw using the approved draw process. Funding Change does not determine whether a person was legally eligible to purchase a Ticket unless expressly required by the Licence or Provincial Regulator Rules.

The Raffle Organizer is solely responsible for verifying the Winner's identity, eligibility and entitlement to claim the prize, complying with the Rules, documenting the award and paying or delivering the prize within the required timeframe.

The Raffle Organizer is solely responsible for deciding whether a redraw is necessary. Funding Change will perform a redraw when directed by the Raffle Organizer, provided that the redraw is permitted by the Licence, Rules, Provincial Regulator Rules and applicable law. Unless a shorter period applies, redraws may be requested up to 60 days after the stated final draw date.

8. Regulatory Compliance and Regulator Communications

Raffles operate in a highly regulated environment. The Raffle Organizer shall at all times comply with its Licence, Provincial Regulator Rules, technical standards, applicable privacy requirements and all other laws and directions governing the Raffle.

If these Terms conflict with mandatory Provincial Regulator Rules, the Provincial Regulator Rules prevail. Funding Change may modify Platform functionality, operational procedures, Ticket handling, reporting, data retention or other processes as reasonably necessary to comply with a regulatory change or direction.

Where authorized in the Commercial Schedule or another signed document, the Raffle Organizer authorizes Funding Change to communicate with the Provincial Regulator regarding the Raffle, Licence application, operational matters, reporting and compliance. The Raffle Organizer remains responsible for regulatory filings, representations and obligations unless Funding Change expressly agrees otherwise in writing.

9. Records, Reporting and Retention

Funding Change may generate and retain information relating to the conduct and operation of a Raffle, including Ticket, transaction, draw, refund, remittance and reporting records. Funding Change will use commercially reasonable efforts to provide the Raffle Organizer with information needed for required post-Raffle reporting.

Funding Change will retain information for the period required by Provincial Regulator Rules, applicable law and Funding Change's privacy and retention policies. Notwithstanding Funding Change's retention, the Raffle Organizer remains solely responsible for retaining all records it is required to maintain under its Licence and Provincial Regulator Rules.

PART II - RAFFLE ENTRANTS

10. Raffle Entrant Services and Relationship

Raffle Entrants may use the Site to learn about eligible causes and purchase Tickets for Raffles offered by Raffle Organizers. Funding Change facilitates Ticket purchase payments and provides technology and operational support. The Raffle Organizer, not Funding Change, conducts the Raffle, establishes the Rules, verifies the Winner and awards the prize.

Funding Change is not a party to the relationship between a Raffle Entrant and a Raffle Organizer except to the extent expressly stated in these Terms. A Raffle Entrant's participation is governed by these Terms, the applicable Rules and Provincial Regulator Rules.

11. Ticket Purchases and Payments

Ticket prices, Ticket Sale End Dates, purchase limits, eligibility criteria and other raffle-specific terms are displayed on the applicable Raffle page. Taxes or service charges may apply where permitted.

Payments may be processed by Funding Change or a third-party payment processor. Transactions are subject to approval by the card issuer, bank and processor. No Ticket purchase is complete until payment is authorized and a valid Ticket is issued.

Third-party payment processors provide their services under their own terms. Funding Change does not control their systems and is not responsible for processor outages, settlement delays or handling of refunds, except that Funding Change will provide reasonable assistance where appropriate.

Unless otherwise stated, payments are in Canadian dollars.

12. Entrant Eligibility and Accuracy

Each Raffle Entrant represents and warrants that the Entrant is legally eligible to purchase Tickets and participate in the Raffle, satisfies all residence, age and other eligibility requirements, and provides true and accurate information.

A Raffle Entrant is responsible for reviewing the Rules before purchasing. Funding Change displays the Rules as supplied by the Raffle Organizer and does not warrant their accuracy or completeness.

13. Entrant Cancellations and Refunds

If a Raffle is cancelled or a Ticket is determined to be invalid, Funding Change may facilitate or direct the applicable processor to refund the Ticket purchase amount in accordance with the Rules, Provincial Regulator Rules and processor procedures. Funding Change is not responsible for the processor's handling or timing of the refund.

Unless otherwise required by law, the Licence or Provincial Regulator Rules, refund requests must be made through the Raffle Organizer, must apply to all Tickets in the applicable transaction where partial refunds are not technically available, and may not be made after the Ticket Sale End Date.

14. No Bearer Tickets; Winner Disclosure

Tickets are not bearer instruments. Each Ticket is associated with unique validation information and the purchaser information recorded in the Platform. Possession of a copy or image of a Ticket does not by itself establish entitlement to a prize.

The Raffle Organizer is responsible for verifying the Winner and awarding the prize. Where required by the Rules, Licence or Provincial Regulator Rules, the Winner's first and last name may be posted on the Site for at least 60 days following the Raffle. By purchasing a Ticket, the Raffle Entrant consents to that publication to the extent legally required or permitted.

PART III - GENERAL PLATFORM AND SITE TERMS

15. Electronic Communications

Users consent to receive agreements, notices, disclosures, receipts and other communications electronically by email, through the Site or by another electronic method. Electronic communications satisfy legal requirements that communications be in writing or signed, to the extent permitted by law.

16. Accounts and Security

Users are responsible for maintaining the confidentiality of usernames, passwords and account credentials, for activity occurring through their accounts, and for promptly notifying Funding Change of suspected unauthorized access. Registration information must be accurate and kept current.

Funding Change may require multi-factor authentication, security verification, password resets or other reasonable safeguards and may automatically log users out after inactivity.

17. Privacy

Personal information is handled in accordance with Funding Change's applicable privacy policy and Canadian privacy laws. By using the Site or providing personal information, users acknowledge the privacy practices described in that policy. Users must not submit personal information about another person without lawful authority or consent.

18. Content and Intellectual Property

Except for user-submitted content, all text, images, graphics, software, code, data structures, interfaces, trademarks and other materials on the Site are owned by or licensed to Funding Change and are protected by intellectual property laws. No ownership rights are transferred to users.

Users retain ownership of content they submit but grant Funding Change a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, adapt and use that content as reasonably necessary to provide, secure, improve and administer the Services, comply with law and regulator requirements, and exercise Funding Change's rights under these Terms.

Funding Change may remove unlawful, infringing or non-compliant content and may disclose content when reasonably required by law, legal process, regulatory direction or to protect rights, safety and security.

19. Limited Licence and Prohibited Uses

Subject to these Terms, Funding Change grants users a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the Site for its intended purposes.

Users shall not:

Use the Site unlawfully or contrary to a Licence, Rules or Provincial Regulator Rules
Post threatening, harassing, hateful, defamatory, fraudulent, obscene or privacy-invasive material
Infringe intellectual property, privacy or other rights
Impersonate another person or misrepresent an affiliation
Introduce malware or harmful code
Scrape, mine, harvest or collect data through automated means without written permission
Reverse engineer, decompile, disassemble or attempt to discover source code except where expressly permitted by law
Interfere with security, availability or operation of the Site
Send unauthorized advertising, spam or solicitations
Use the Site for an unauthorized commercial purpose
Use the Site as a minor except as permitted by law and the applicable Rules

Funding Change may suspend or bar users reasonably suspected of violating these requirements and may pursue available legal remedies.

20. Use, Storage and Disclosure of Information

Funding Change may establish reasonable limits on storage, file size, retention and account activity. Funding Change is not liable for deletion or failure to store information except to the extent expressly required by law, the MSA, a Licence or Provincial Regulator Rules.

Funding Change may access, preserve and disclose information when reasonably necessary to comply with law or regulator requests, enforce these Terms, investigate suspected violations, detect or address fraud, security or technical issues, respond to support requests, or protect users, the public or Funding Change.

21. Third-Party Sites and Services

The Site may link to third-party sites or services for convenience. Funding Change does not endorse or control them and is not responsible for their content, security, availability or terms. Use of a third-party site or service is at the user's risk and subject to that provider's terms.

Users may not link to the Site in a misleading, unlawful or harmful manner. Funding Change may revoke permission to link to the Site.

22. Disclaimers

The Site and Services are provided on an "as is" and "as available" basis, subject to any express commitments in an MSA or Commercial Schedule and to rights that cannot lawfully be excluded. Funding Change does not guarantee uninterrupted availability, error-free operation, regulatory approval, fundraising results or that third-party information is accurate or complete.

Internet and electronic communications involve inherent risks. Users are responsible for appropriate safeguards and for determining whether information is suitable for their purposes.

23. Limitation of Liability, Release and Indemnity

To the fullest extent permitted by law, Funding Change and its officers, directors, affiliates, employees, representatives, agents, licensors, successors and assigns will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, business, savings or data, arising from the Site or Services.

Except where a different liability cap is stated in an applicable MSA, Funding Change's aggregate liability arising from the Site or Services will not exceed the amount actually paid to Funding Change by the claimant for the affected Services during the twelve months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot legally be excluded.

Users release Funding Change from claims arising from the conduct of Raffle Organizers, Raffle Entrants, payment processors and other third parties, except to the extent directly caused by Funding Change's breach of an express obligation or liability that cannot legally be excluded.

Users shall indemnify Funding Change from third-party claims, reasonable legal fees and costs arising from their content, unlawful use of the Site, breach of these Terms, infringement of rights, breach of a Licence or Provincial Regulator Rules, or conduct of a Raffle, subject to any allocation of responsibility in an applicable MSA.

24. Suspension and Termination

Funding Change may suspend or terminate access to the Site or Services where reasonably necessary because of breach, fraud, security risk, non-payment, legal or regulatory requirements, misuse, technical risk or protection of users or the public. Where commercially and legally reasonable, Funding Change will provide notice and an opportunity to address the issue.

Refund rights following suspension or termination are governed by the cancellation provisions, the applicable MSA, Commercial Schedule, Licence and Provincial Regulator Rules.

25. Force Majeure

Funding Change is not liable for delay or failure caused by events beyond its reasonable control, including acts of God, natural disasters, labour disruptions, government or regulator action, telecommunications or utility failures, payment processor failures, cyberattacks, malware, epidemics, war, civil unrest or similar events. Funding Change will use commercially reasonable efforts to mitigate the effect.

26. Governing Law and Dispute Terms

Unless an applicable MSA states otherwise, these Terms are governed by the laws of Manitoba and the federal laws of Canada applicable in Manitoba, without regard to conflict-of-law principles. The courts of Manitoba have exclusive jurisdiction, subject to any mandatory regulatory or consumer-law forum.

The United Nations Convention on Contracts for the International Sale of Goods and The International Sale of Goods Act (Manitoba) do not apply.

To the extent permitted by law, users waive participation in class proceedings relating to the Site or Services. Any jury-trial waiver applies only where legally effective.

The Parties require these Terms and related documents to be drawn up in English.

27. International and Geographic Use

The Site is made available for Raffles and Services approved for the applicable jurisdiction. Users accessing the Site from another location are responsible for compliance with local laws. Funding Change does not represent that every Service is lawful or available in every jurisdiction.

28. General Provisions

A failure to enforce a provision is not a waiver. If a provision is unlawful or unenforceable, it will be severed or limited to the minimum extent necessary and the remaining provisions remain effective. Funding Change may assign these Terms in connection with a corporate reorganization, financing, merger, sale of business or transfer of the Platform. Other assignments are subject to the applicable MSA or Funding Change's written consent.

Sections that by their nature should survive termination will survive, including payment obligations, chargebacks, confidentiality, intellectual property, privacy and records obligations, disclaimers, limitations of liability, releases, indemnities, dispute terms and this Section.

29. Contact Information

Questions about these Terms or the Site may be sent to info@fundingchange.ca.

Funding Change | Updated Jul 16, 2026 *For agreements signed before this date, partners are bound to previous terms of use and will be sent upon request.